AI Assistants Overassist
Verona Teo, Raghav Jain, Tobias Gerstenberg, Max Kleiman-Weiner
Don't deploy LLM tutors that optimize for short-term correctness. Gate interventions by struggle duration or task phase. If long-term learning matters, redesign the interaction model to favor hints over solutions.
LLM tutors could scaffold learning, but the timing and depth of their interventions might undermine cognitive engagement. How do AI systems decide when to help versus when to let users struggle productively?
Method: Int-Bench simulates student problem-solving across code debugging, math, and brain teasers while LLM teachers decide whether to intervene. LLMs intervened more frequently and earlier than humans, and provided complete solutions rather than targeted hints. This pattern optimized for immediate task success but failed to support reasoning processes needed for generalization to new problems.
Caveats: Simulation-based evaluation. Real student behavior and adaptation over time may differ from simulated scenarios.
Reflections: Can LLMs be trained to recognize productive struggle versus genuine confusion? · What intervention timing maximizes transfer learning across problem types? · Do users adapt their help-seeking behavior when they know the tutor will overassist?